Returns Policy

Our Returns Philosophy ​

At, we understand that there may come a time when you may want to return or exchange a product that you have purchased from us. We want to make this process as simple and easy as possible. Read on to understand our returns policy below.

Our Returns Policy

Vitu Zote accepts return as per the following policy

  • You can return any defective/damaged products delivered in such condition and we will exchange or process a refund in seven business day or less.
  • To effect the above, the customer needs to raise an alert with us within 1 day from the date of delivery for being eligible for the return, refund or exchange
  • The product requiring exchange, refund or return should be received by us within 2 working days of the date of delivery in order to be eligible for the same.
  • We retain the rights to examine whether the product returned is defective/damaged and based on the verification Vitu Zote will either re-deliver/replace or refund the product/money to the customer.
  • In case a product is defective or damaged, Vitu Zote will replace and reship the product to the same shipping address of the customer subject to the availability of the stock of the product.
  • In case the returned product is not defective/damaged, then the customer will be informed about the same and the same product will be reshipped to the shipping address of the order.
  • The customer is responsible for shipping/courier charges for a replaced/re-shipped product. In some instances upon our discretion, we may avail free courier/shipping.
  • If the product stock is unavailable, then a request for the refund will be initiated and the same shall be informed to the customer.

Submitting your return request

To initiate a return, you will need to let us know via this form. Please access it by clicking here. Please provide us much detail as possible to enable us expedite your request. We look forward to serving you!



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