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Vituzote.com offers a wide range of delivery options aimed at getting your items to you as quickly as possible. Deliveries are made Monday to Saturday excluding public holidays. We deliver countrywide including same-day delivery in Nairobi and offer a free pick-up service at any of our Nairobi shops. (Please see free pick-up option below for this in-store pick-up service) You will have the option to select your preferred delivery location at checkout.
Nairobi Deliveries - A subsidized delivery fee is charged and fees within Nairobi range from KSh 150/- to about KSh 400/- in most parts of Nairobi based on distance from our central processing zone. Your delivery fee will automatically calculate at checkout once you select your delivery location/neighborhood. Please WhatsApp/call us at 0714389495 if you have any questions.
In addition, we offer a free pick-up service. As you checkout online, you can select this free service as your delivery option or choose to use our modestly charged at-cost delivery option.
Outside Nairobi deliveries - We deliver countrywide to most towns in Kenya to your door or nearest town through our delivery partners Wells Fargo or Aramex. The delivery fees for areas outside of Nairobi is 500/- and is payable before dispatch. Outside Nairobi orders are shipped on the same business day and typically arrive to any part of Kenya next day by 2 PM. In some rare instances, your parcel may however take up to 24 hours to get to you. One of our team members will keep you informed on the status of your order all the way to delivery to you. Please note that at this time, outside Nairobi orders require payment ( such as Mpesa or credit card online) before dispatch. Please refer to our payment options page here to read more.
Orders placed after 5:00 PM - Orders placed after 5:00 PM, Monday through Saturday will be delivered on the next business day. (excluding public holidays).
Free In-Store Pick-up service You can pick-up your orders at any of our shops at Junction Mall, Yaya Center, Sarit Center or Aryan Center-MSA Rd. Upon checkout you can select this free service as your delivery option. Orders are typically available for pick-up within three hours of placing the order.
Our Promise - We always endeavor to deliver your purchase on time and to provide you with the most up-to-date information regarding your order. From time to time, unforeseen circumstances like inclement weather and traffic may cause your order to be delayed and a team member will be in-touch via phone/WhatsApp or email to let you know of any changes or delays. Please keep your phone number contact(s) current in our address book via your account page.
Questions Should you have any questions, please WhatsApp or call our customer service line at 0714389495 or email us here