Our Delivery Policy

Vituzote.com offers a wide range of delivery options aimed at getting your items to you as quickly as possible. Deliveries are made Monday to Saturday excluding public holidays. We deliver countrywide including same-day to Nairobi and offer a free pick-up service at any of our Nairobi shops. (Please see free pick-up option below for this latter service)

 

Nairobi Deliveries -  A modest delivery fee is charged at cost. Fees within Nairobi central range from KSh 150/- to KSh 500/- based on distance from our warehouse. Please WhatsApp/call us at 0714389495 if you have any questions.


In addition, we offer a free pick-up service. As you checkout online, you can select this free service as your delivery option or choose to use our modestly charged at-cost delivery option.

 

Outside Nairobi deliveriesWe deliver countrywide to most towns in Kenya to your door or nearest town through our delivery partners Wells Fargo or Aramex. The delivery fees for areas outside of Nairobi ranges from KSh 200/- to 500/- and is charged before dispatch.  Outside Nairobi orders are shipped on the same business day and typically arrive to any part of Kenya next day by 2 PM. They may however take up to 24 hours to get to you. One of our team members will keep you informed on the status of your order all the way to delivery to you. Please note that at this time, outside Nairobi orders require payment ( such as Mpesa or credit card online) before dispatch. Please refer to our payment options page here to read more.

 

Orders placed after 5:00 PM - Orders placed after 5:00 PM, Monday through Saturday will be delivered on the next business day. (excluding public holidays). 

 

Free Pick-up service You can pick-up your orders at our Nairobi pickup centers located at No 7 Chaka Court, Argwings Kodhek Road or at our Junction Mall  Nairobi location ( The Kitchen Shop is the first shop on the right at the main entrance to the mall). Upon checkout you can select this free service as your delivery option. Orders are typically available for pick-up within two hours of placing the order. You can find our main pick-up point office address  at Chaka Court here and our Junction Mall address here

 

Our Promise - We always endeavor to deliver your purchase on time and to provide you with the most up-to-date information regarding your order. From time to time, unforeseen circumstances like inclement weather and traffic may cause your order to be delayed and a team member will be in-touch via phone/WhatsApp or email to let you know of any changes or delays. Please keep your phone number contact(s) current in our address book via your account page.

 

Questions Should you have any questions, please WhatsApp or call our customer service line at 0714389495 or email us here

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