Privacy & Security Policy

Vitu Zote Website Privacy and Security

Our commitment  to keeping your trust

We appreciate that you may have certain concerns about how personal information is collected, used and shared. We can assure you that we will always handle your personal information securely and carefully. Among other things, we strictly comply with all applicable privacy laws.

Why we collect information

We collect information so that we can provide you with a great service. We need this information to deliver products and services to you, to complete transactions on your behalf and to better understand your requirements and preferences.

This information also allows us to provide you with offers that are of greater interest or benefit to you.

How we collect this information

We store your registration and ordering detail so that you don't have to re-enter your details every time you shop with us. And sometimes we add to your personal information with data from external sources. This is usually only done to verify the accuracy of the information we have, and to personalise and improve our services. Generally, the personal information we collect is supplied by you.

What we collect

The information we collect may include your name, business name, address, delivery address, phone number and e-mail address. 

Use of Cookies

Like most other websites, vituzote.com website uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. We use cookies dropped by us or third parties for a variety of purposes including to operate and personalize the website. Also, cookies may also be used to track how you use our website to target ads to you on other websites.  

You can also generally opt-out of receiving personalized ads from third party advertisers and ad networks who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out pages on the NAI website and DAA website.

Sharing your information

We may need to pass personal details such as your name, business name and address to service providers who perform some of our deliveries. This may include major delivery companies and third party fulfilment contractors.

In special circumstances, for example if we sell our business, your information may be transferred as part of that sale. We will not use your information for purposes unrelated to the services we provide without your consent.

Security

We will take all reasonable steps to store your personal information securely. After all, it is in our interests to make sure you feel confident shopping with us online.

Only specially cleared team members in our Customer Service Centre and in Marketing, Stores, Finance and IT have access to our customers' personal information. Their access is subject to strict controls and procedures.

Our e-commerce site uses a security measure called Secure Sockets Layer (SSL) technology. SSL locks all your critical information in an encrypted envelope, making it extremely difficult for this information to be intercepted. Our SSL technology is the industry standard in Internet security.

How we handle customer information

  1. We do not collect personal information when you visit our site unless you log on, place an order or register with us.
  2. When you place an order, you will be asked for the following personal information: your name; e-mail address; mailing address; delivery address and any special delivery instructions; and telephone number. We may share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the shipping carrier that delivers your order.
  3. We do not share, sell, rent or barter any identifiable personal information to any third party without your permission.
  4. When you log on to our site, we will ask you your e-mail address and user ID.
  5. When you submit feedback or questions via e-mail, or contact us for information about our Website, we will request your name and e-mail address. We use this information solely to respond to your inquiries.
  6. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. We may ask for other information to enable us to improve our site or to send you special offers.
  7. Our site may contain links to other sites. Vitu Zote is not responsible for the privacy practices or the content of other websites.
  8. By default all web server log files capture IP addresses. We may use your IP to help diagnose problems with our server, administer our website and to track web usage. This information is used internally and is not shared with anyone else.

How we protect customer information

For credit card transactions, Vitu Zote and/or our payment partner adds security by using Secure Sockets Layer (SSL) technology. This means that the credit card information you send is encrypted by your computer, and then decrypted again on our side, preventing others from accessing your private information in between. The payment process utilised by us or our payment partner is secured by 128bit SSL encryption. We do not store your credit card details.

How we handle marketing communications

We've found that attractive, graphics-rich emails are a quick, effective and low-cost way to communicate with customers and prospects about new products, clearance and auction items. We maintain an opt-out, user-customisable subscription service of email addresses of people requesting promotional emails.

We do not want to send emails to you if you would prefer not to receive them. Therefore, every email provides a way for you to unsubscribe from future emails. In addition, you can email: info@vituzote.com to manage your subscription. We also have administrative procedures in place to remove email addresses and domains that consistently send failure messages to our email servers.

If you have any questions about our privacy & security policy, please email us here