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We appreciate that you may have certain concerns about how personal information is collected, used and shared. We can assure you that we will always handle your personal information securely and carefully. Among other things, we strictly comply with all applicable privacy laws.
We collect information so that we can provide you with a great service. We need this information to deliver products and services to you, to complete transactions on your behalf and to better understand your requirements and preferences.
This information also allows us to provide you with offers that are of greater interest or benefit to you.
We store your registration and ordering detail so that you don't have to re-enter your details every time you shop with us. And sometimes we add to your personal information with data from external sources. This is usually only done to verify the accuracy of the information we have, and to personalise and improve our services. Generally, the personal information we collect is supplied by you.
The information we collect may include your name, business name, address, delivery address, phone number and e-mail address.
You can also generally opt-out of receiving personalized ads from third party advertisers and ad networks who are members of the Network Advertising Initiative (NAI) or who follow the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out pages on the NAI website and DAA website.
We may need to pass personal details such as your name, business name and address to service providers who perform some of our deliveries. This may include major delivery companies and third party fulfilment contractors.
In special circumstances, for example if we sell our business, your information may be transferred as part of that sale. We will not use your information for purposes unrelated to the services we provide without your consent.
We will take all reasonable steps to store your personal information securely. After all, it is in our interests to make sure you feel confident shopping with us online.
Only specially cleared team members in our Customer Service Centre and in Marketing, Stores, Finance and IT have access to our customers' personal information. Their access is subject to strict controls and procedures.
Our e-commerce site uses a security measure called Secure Sockets Layer (SSL) technology. SSL locks all your critical information in an encrypted envelope, making it extremely difficult for this information to be intercepted. Our SSL technology is the industry standard in Internet security.
For credit card transactions, Vitu Zote and/or our payment partner adds security by using Secure Sockets Layer (SSL) technology. This means that the credit card information you send is encrypted by your computer, and then decrypted again on our side, preventing others from accessing your private information in between. The payment process utilised by us or our payment partner is secured by 128bit SSL encryption. We do not store your credit card details.
We've found that attractive, graphics-rich emails are a quick, effective and low-cost way to communicate with customers and prospects about new products, clearance and auction items. We maintain an opt-out, user-customisable subscription service of email addresses of people requesting promotional emails.
We do not want to send emails to you if you would prefer not to receive them. Therefore, every email provides a way for you to unsubscribe from future emails. In addition, you can email: firstname.lastname@example.org to manage your subscription. We also have administrative procedures in place to remove email addresses and domains that consistently send failure messages to our email servers.
If you have any questions about our privacy & security policy, please email us here